Marketplace Terms of Service

1. The Strictly Surf marketplace is a peer-to-peer platform

Strictly Surf operates the Community Marketplace as a venue where users list and purchase surf-related items directly from one another. Strictly Surf is not the seller of items listed on the Community Marketplace. The contract of sale is entered into between the buyer and the seller; Strictly Surf facilitates discovery, messaging, payment processing (via Stripe), and shipping label generation (via Shippo), but is not a party to the underlying sale.

For Brand Hub services (lessons, tours, repairs, rentals) and Official Shop merchandise, Strictly Surf or its licensed partners are the service provider or merchant of record, and different terms apply to those flows.

2. Eligibility & account responsibilities

You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is greater) to use the Community Marketplace. You agree to provide accurate registration information, keep your credentials confidential, and notify us promptly of any unauthorized use of your account.

3. Listings, transactions, and payment authorization

By listing an item, you represent that you are the rightful owner (or authorized agent), that descriptions are accurate, and that the item does not infringe third-party rights or appear on the platform's prohibited-items list.

Buyers' payment methods are authorized at checkout but are not captured until the seller purchases a shipping label and the shipment moves into the carrier's network. If a seller fails to ship within the listed timeframe, the authorization is released and the order is cancelled automatically (typically within 30 minutes of the ship-by deadline).

All sales are final between the buyer and the seller after the carrier confirms delivery. Strictly Surf may, at its discretion, intervene in disputes per the published dispute and refund policies linked from the site footer, but is not obligated to do so for routine quality, condition, or delivery complaints.

3a. Seller fees and payouts

When a buyer's payment is captured, Strictly Surf retains a platform fee of 6.5% of the item subtotal (excluding shipping and sales tax). The seller's net payout is the item subtotal minus the platform fee minus the item-share of the Stripe payment-processing fee charged on the transaction. Buyer-paid shipping is reimbursed to the platform to cover the carrier label; sales tax is remitted via Stripe Tax. A complete worked example is published at /marketplace/policies/fee-schedule.

Seller payouts are released through the seller's connected Stripe account approximately three (3) days after the buyer confirms delivery, subject to Stripe's payout schedule and the absence of an active dispute. Sellers are notified by email when each payout is released. Refunds typically post in 5 to 10 business days; cancellations made before the seller ships do not incur Stripe fees and reflect on the buyer's statement once the buyer's bank releases the authorization hold (1-7 days).

3b. Cancellations

Marketplace orders can be canceled by either party at any time before the seller buys a shipping label. Once the seller has purchased a shipping label, the order is locked in: buying a label is a commitment to ship. The full procedure is published at /marketplace/policies/buyer-protection (buyer view) and /marketplace/policies/seller-agreement (seller view); the summary is:

• Before the seller buys a shipping label: either party may cancel self-serve from the order page. No fees are charged; the listing returns to active.
• After the label is purchased:the order cannot be canceled. If the seller never actually hands the parcel to the carrier (no first scan occurs), the buyer's authorization is voided automatically at the ship-by deadline and the buyer is refunded. The seller is not charged for the label, but a pattern of buying labels and not shipping affects seller standing under the seller agreement.
• After the carrier's first scan: the order proceeds to fulfillment. Buyer remedies for arrived items run through the refund-and-disputes flow.

4. Peer-to-peer liability disclaimer (FR-025)

Items listed on the Community Marketplace are sold “as is” by the individual seller. Strictly Surf does not inspect listed items, does not warrant their condition, authenticity, or fitness for any purpose, and is not liable for damage that occurs during shipment, for misrepresentations made by sellers, or for any consequential loss arising out of a peer-to-peer sale. Your maximum remedy from Strictly Surf in connection with any peer-to-peer Marketplace sale is limited to the amount you paid through the platform for the transaction in question.

5. Shipping costs, international buyers & duties (FR-030a)

Shipping is paid by the buyer at checkout.Each order shows a shipping line item separate from the item price and any applicable sales tax. The shipping amount is calculated when you place the order based on the seller's ship-from address (verified during seller setup), the destination address, and a standard surfboard parcel; we use the lane-eligible carrier accounts connected through Shippo and surface live carrier rates. If a real-time rate is temporarily unavailable, checkout asks you to retry rather than charging an estimate we cannot honor; the platform does not surcharge above the carrier rate it pays.

The Community Marketplace currently ships to a defined list of supported destinations — today, the United States and Canada. We are expanding to additional countries as we complete the required tax registrations and carrier integrations for each jurisdiction; buyers in destinations not yet supported can join the waitlist at /marketplace/coming-soon and we will email when we launch in their country. The current supported-destination list and expansion roadmap are published at /marketplace/policies/shipping.

Buyers in countries other than the United States are the importer of record (Delivered Duty Unpaid / DDU) and are responsible for any import duties, value-added tax (VAT), goods and services tax (GST), or other local charges that may be assessed by the destination country. These charges are not collected at checkout and are billed to the buyer by the carrier or local customs authority upon delivery.

Sanctions screening. We do not ship to destinations subject to U.S. economic sanctions administered by the Office of Foreign Assets Control (OFAC), including but not limited to Cuba, Iran, North Korea, Syria, Russia, Belarus, Myanmar, and Venezuela. Orders to these destinations are refused at checkout.

Sales tax on U.S. transactions is calculated by Stripe Tax on the actually-charged price (after any seller-set discount), and includes the shipping line item where the destination state taxes shipping.

6. Governing law and dispute resolution (FR-023, FR-023a)

These Terms are governed by the substantive laws of the State of New York, without regard to its conflict-of-laws rules. The brand's registered address is 575 Montauk Highway, Amagansett, NY 11930.

Strictly Surf is a brand of Quality Care Surfboard Repair (DBA Strictly Surfing).

Binding arbitration; class-action waiver.Except for individual claims that qualify for adjudication in small-claims court, you and Strictly Surf agree that any dispute, controversy, or claim arising out of or relating to these Terms or the Community Marketplace will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, with venue in New York County, New York. Both parties waive any right to participate in a class, collective, or representative action.

Small-claims carve-out.Either party may bring an individual claim in a small-claims court of competent jurisdiction in lieu of arbitration if the claim qualifies under that court's monetary limits and procedural rules.

International consumer-protection override.If you are a consumer resident in a jurisdiction where pre-dispute arbitration of consumer claims, class-action waivers, or contractual choice of foreign law are unenforceable as a matter of mandatory local law, those provisions of this Section 6 do not apply to you to the extent prohibited. In particular, this override applies to consumers resident in the European Union, the European Economic Area, the United Kingdom, Switzerland, Canada, Australia, and New Zealand, and to any other jurisdiction whose mandatory consumer-protection laws would override this clause. In those cases, New York substantive law still applies where permitted, and the dispute may proceed in the competent courts of the buyer's jurisdiction. Affected jurisdictions currently include: AT, AU, BE, BG, CA, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LI, LT, LU, LV, MT, NL, NO, NZ, PL, PT, RO, SE, SI, SK.

7. Modifications & survival

We may update these Terms; the effective date at the top of this page reflects the current version. Provisions that by their nature should survive termination - including the liability disclaimer, indemnity, and dispute-resolution clauses - survive.

8. Contact

Strictly Surf

575 Montauk Highway, Amagansett, NY 11930

Strictly Surf is a brand of Quality Care Surfboard Repair (DBA Strictly Surfing).