Frequently Asked Questions

Bring your board to our shop for an assessment. We'll provide a quote and estimated completion time based on the damage. Most repairs are completed within 3-5 days.

The Community Marketplace currently ships to the United States and Canada, with more countries launching as we expand. If we're not yet in your country, join the waitlist at /marketplace/coming-soon and we'll email you when we go live. The official Strictly Surf shop ships more broadly — see the shop checkout for available destinations.

Shipping is calculated at checkout based on your delivery address. Available carrier options and costs are shown before you pay.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. In-store, we also accept cash.

Yes, online orders can be returned in-store within 30 days of purchase, provided the items are unused and in their original packaging with tags attached.

To reschedule or cancel a lesson, please contact us at least 24 hours in advance. Cancellations made within 24 hours may be subject to a cancellation fee.